Unless otherwise stated, shipping charges apply. You’ll be able to review and confirm your shipping rate before completing checkout.
Mailing Schedule for Letter Series
Your first letter will typically be mailed within 1–3 business days of your order. If you’ve purchased a keepsake box or bundle, your first letter may arrive tucked inside the box.
The remaining letters in the 24-part series are mailed in installments via USPS—generally during the second and fourth weeks of each month. These installments are sent using standard mail and do not include tracking unless otherwise specified.
Curious about mailing timelines or upcoming dispatch dates?
Click Here Shipping for Other Products
Products outside of our letter collections (such as stationery, gift sets, or collectibles) are typically shipped within 3–5 business days of your order. Please allow additional time during holiday or high volume periods—up to 10 business days for dispatch.
International Shipping
We happily ship worldwide, to any country currently serviced by the United States Postal Service. International rates vary by destination and will be calculated at checkout. Delivery timelines for international shipments may vary depending on your local postal system.
Resending Letters
We understand that mail can occasionally go astray. We are happy to resend letters as needed, and we kindly ask for your partnership in helping ensure accurate and timely delivery
- If a letter is undelivered due to a mistyped or outdated address provided by the client, we will resend one letter free of charge. Any additional resends will incur a small fee of $5 per letter (U.S.) or $7 per letter (International).
- If you are moving, please notify us at support@thepenandpapersociety.com as soon as possible. Updating your forwarding address with the post office does not forward our letters—only you can update your records with us.
- If your letter was damaged, incorrect, or incomplete due to our error, we will gladly resend it at no cost.
Story Exchanges
Changed your mind about a story? You may switch to a different letter series within 60 days of your original order. A fee of $5 per letter ($7 international) already processed or mailed will apply. After 60 days, story exchanges are not available.
Redemption Codes & Refunds
Refunds for unused redemption codes are available within 60 days of purchase. Once a code has been redeemed, it is no longer eligible for a refund.
If your product included a keepsake or other physical items, all items must be returned in unused condition to receive a full refund. Refunds will reflect the cost of the subscription minus the value of any unreturned items.
Our Promise
Every envelope we mail carries a bit of magic, and we want your experience to be as delightful as the stories themselves. If something arrives damaged, missing, or confusing, don’t hesitate to reach out. We’re here to make it right.
Contact us anytime at: support@thepenandpapersociety.com